We are sorry you are not satisfied with our solution at this time.

It’s our seek to provide high criteria of consumer satisfaction and care.

So we can react quickly to your issue, please tell us:

• Your name and target
• Your consumer number
• A clear description of one’s grievance
• Information on what you will like us doing to solve your grievance
• Copies of every documents that are relevant
• Your chosen telephone number that is daytime

Here’s simple tips to call us.

Phone

Monday – Friday 8am – 6pm

On The Web

Customer Relations – Satsuma Loans – 1 Godwin Street, Bradford, BD1 2SU

Our complaints procedure

We seek to investigate your grievance competently and impartially to fairly evaluate and deal with your issues.

We shall handle your grievance just it to us, but please be aware that in some instances we may need more time to investigate as you send.

What are the results next?

We try to resolve your grievance within three days that are working. A letter will be sent to you and your right to refer to the Financial Ombudsman Service will be included if we’re able to resolve your complaint within this timescale.

If we’re not able to eliminate your issue within three days that are working we’ll:

• Acknowledge your issue on paper within five days that are working.

• If we’ve been struggling to offer a response that is full your grievance by time 28, we’ll write for your requirements once again to ensure our investigations stays on-going.

• When you look at the not likely occasion with a progress update and will also include details on how to refer your complaint to the Financial Ombudsman Service that we can’t provide you our final response within 56 days (eight weeks), we’ll write to you.

Our last a reaction to you certainly will lay out demonstrably our research of one’s grievance, our choice and any remedial action which will be appropriate to your own personal circumstances.

In the event that you remain dissatisfied with this choice

You’ll have actually 6 months through the date of our last a reaction to refer your grievance to your Financial Ombudsman provider.

The Financial Ombudsman provider is a free of charge separate and unbiased body that is intermediary investigates complaints between specific customers and organizations if they are unable to resolve the problem. Please find their details below:

The Financial Ombudsman Provider

On Line Dispute Resolution (ODR)

Under EU legislation, from 15 February 2016, for products and services purchased online (or by other electronic means) there is the right to refer any problem (ODR) who can place you in contact with the right human anatomy to assist resolve your grievance.

The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body as we’re a UK financial services business. The Financial Ombudsman provider will refer you straight back to your complaints process until you’ve recently been through this.

After you’ve been through our complaints process so you might prefer to go straight to the Financial Ombudsman Service.

But which hasn’t stopped ny’s check cashers from looking to get in to the company. Between 2010 and 2014, the industry’s PAC and check that is individual showered significantly more than $370,000 in contributions on people of the Legislature, including $42,500 to Bronx Sen. Jeffrey Klein along with his Independent Democratic Conference and $10,000 towards the Bronx Democratic company, led during the time by Assemblyman Carl Heastie, who’s now the Assembly presenter.